You know the little Interflora hamper in a wicker basket that I ordered for Mother’s day, which came with extremely speedy delivery, but very strangely had half it’s items replaced? I really enjoyed the hamper and definately rated the contents highly, but it was still strange to have items substituted. Well, after my little blog post last week, I received a suprise replacement hamper today in the post! How wonderful is it?? I cannot think of another company that would do this without even being prompted… AMAZING.

Contents of replacement hamper: Wolf Blass Fizzy Chardonnay Pinot Noir , two chocolate belgian truffles sticks, Lemon & Ginger tea (yay, tea!), bag of jumbo cashewnuts, bag of heart-shaped marshmallow, box of chocolate biscuits and oh, all stuffed in a lovely pink straw handbag, which I am SOOO stoked to receive. Incidentally, this hamper was my initial choice (pretty pink straw bag) whilst browsing through Interflora . How weird was that?

I, of most people, know the value of customer service. For example, I will never, ever return to a restaurant that displays poor customer service even if the food was magnificient. I am passionate about customer experience and doing right by the customer due to my recent work as well….without the customer, the business does not exist. Not to mention online shopping – I think it is fair to say that there is still a large population of people who are afraid of ordering items online as they believe that it would be hard to somehow return it if it did not meet their expectations. I had experienced it a few times myself, and this is WHY you MUST go with someone reputable to ensure that your rights are protected….sometimes saving a couple of bob is not worth it. Not only that, you want to be able to shop with a company that listens to their customers, and take mitigating steps to ensure that customers experience nothing short of exemplementary.

Sterling service by Interflora – I would definately recommend purchasing one of their Gift Hampers for any occassion at all …or their flower delivery service. Incidentally, this was delivered to the father in law’s house, and I think even he’s convinced to shop online in the future after realising the steps that Interflora had taken to ensure that I am nothing short of impressed. I’ve now got my eye on the personalised whiskey that they do for birthdays or even St. Patrick’s Day gift – did you even KNOW interflora does personalised whiskey??!

Best part about this hamper – I am keeping this for myself!! YAY!!

ps: I had not been paid for this post – really. I just HAD to say something because I don’t believe how excellent their customer service is!

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